Shipping Policy

This Shipping Policy ("Policy") governs all purchases made on holdonworld.shop (the "Site"), operated by Hold On World, a trade name of Anette Erazo (Quito, Pichincha, Ecuador). Please read this Policy carefully before placing an order. By placing an order, you agree to the terms set out below.

1. Shipping Policy

1.1 Production and Shipping Times

Because products are made to order, please allow for a production period in addition to shipping time. Estimated production and shipping timeframes are displayed on the Site at checkout and may vary by product and by the specific Printify production partner assigned to your order. These timeframes are estimates and not guaranteed delivery dates.

1.2 Shipping Destinations

At this time, Hold On World ships exclusively within the United States. We do not currently offer international shipping.

1.3 Lost or Undelivered Packages

If your order is lost in transit, please notify us at info@holdonworld.shop within thirty (30) calendar days of the estimated delivery date. Claims for packages lost in transit are subject to the same investigation and resolution process, and the same eligibility terms, as claims described in Section 3.

If a package is confirmed by the carrier as delivered to the address provided at checkout, but you did not receive it (for example, due to theft or misdelivery), please contact us so that we can assist you in filing a claim with the carrier; however, Hold On World is not responsible for packages confirmed as delivered to a correct address.

2. Consumer Rights Notice

This Policy is intended to supplement, and not to displace, any non-waivable consumer protection rights you may hold under the mandatory law of your place of residence. If a provision of this Policy conflicts with a mandatory consumer protection right that cannot lawfully be limited by contract, the mandatory right shall prevail solely to the extent of the conflict.

3. Governing Law

This Policy is governed by the laws of the Republic of Ecuador, consistent with the Privacy Policy and general Terms of Sale of Hold On World, without prejudice to any mandatory consumer protection provisions described in Section 8.

4. Contact Us

For any question about an order, a refund, or this Policy, please contact:

Hold On World

Operated by Anette Erazo · Quito, Pichincha, Ecuador

Email: info@holdonworld.shop

We do not currently maintain a customer service telephone line; email is the fastest way to reach us.